Return & Refund Policy

Thank you for shopping at EcoGuests! Because every single item in our marketplace is custom-printed on demand just for you, we handle returns and exchanges differently than traditional retail stores. Please review our guidelines below before placing your order.

1. Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or contains a printing error, we will gladly issue a free replacement or a full refund.

• Timeframe: You must submit a claim within 14 days of receiving your package.

• How to Claim: Send an email tohello@ecoguests.com with your order number, a brief description of the issue, and a clear photo of the damaged or misprinted item. Do not ship items back to us without contacting support first.

2. Lost Packages

If your package is lost in transit and the tracking status shows it never arrived, we will cover the costs of printing and shipping a replacement to you.

• Timeframe: Claims for lost packages must be submitted within 14 days after the estimated delivery date.

3. Buyer's Remorse & Incorrect Sizing

Because our gear is printed dynamically on demand to prevent inventory overproduction and retail waste, we cannot accept returns or offer refunds for buyer’s remorse or incorrect size selection.

• Sizing Check: Please carefully review the detailed size charts included on each product listing before completing your checkout.

• Address Errors: If a package is returned to our fulfillment facility due to an incorrect or incomplete shipping address provided at checkout, you will be responsible for the cost of reshipping the item.

For any questions regarding your order status, please reach out directly hello@ecoguests.com. Thank you for supporting sustainable design and conscious manufacturing!